Feel free to call us at 1-800-562-0777 or fill out the information below, and a representative will contact you within 24 hours for assistance.

FAQS - Click questions to see answers

  • Can I use TS GOLD in a customer’s home?

    Yes. All you need is an internet connection. TS GOLD is mobile and goes where you go. You can access your account from home or while on vacation to stay in touch with your office and your customer projects.

  • I have sales agents that sell for me. Can they use this program?

    Yes. This is a great sales tool for employees and selling agents. It is generally desirable to purchase separate user subscriptions for off-site sales agents. Feel free to contact TS GOLD for more details.

  • Is artwork that I upload available to others?

    No. Any artwork that you upload into your account stays in your profile only. If you ask us to upload artwork for you, we will do so but it will be available to all TS GOLD customers.

  • Will designs created using the system help TS GOLD in the production of my monument?

    Yes. Even though minor fixes to sizing, spacing, centering, etc. are normally required before production, it is always a help to the art department to know what the family saw and approved.

  • Will TS GOLD be able to produce what I design using the system?

    Yes - if you design a monument on TS GOLD using the components in the stock component sandblast library, TS GOLD will be able to carve it without additional art charges. If you load your own designs into the library, there may be a 1-time charge to convert the design into a sandblast cut file. Note: TS GOLD has built minimum sizes into the component library to prevent the possibility of designing a monument with designs that are too small to carve properly. Further Note: We have a large library of stock laser etching designs that can be used without an art charge. Modified stock or Custom laser etching designs generally require an art charge to be used.

  • Can I load my own sandblast artwork into TS GOLD?

    Yes, definitely. Simply go to Manage Components on the My Account page and follow the prompts. You can also hide any stock components there that you do not wish to show on the Design Tool.

  • How do I receive upgrades?

    TS GOLD is upgraded continuously and since it is web-based, the upgrades are automatic. Each time you log on and access your account, you will have the most recent version. It may be occasionally necessary to go the TOOLS section of your web browser and select the option to CLEAR BROWSING HISTORY. The version number is shown at the bottom of the monument on the Design Tool and if you have any question as to whether you have the most recent version, send an email inquiry to us at: [email protected]

  • How can I add different shapes?

    If you have a favorite shape that is not currently in TS GOLD, please send it to us. We want to include the items our users prefer.

  • How is the Retail Price calculated?

    The Retail Price shown on the Design Tool is a very powerful sales aid. Properly used, it allows the retail dealer to upsell without trying and reduces the tendency to give away extras. The TS GOLD system comes with Tecstone's average wholesale pricing based on color and shape (actual wholesale pricing will be shown on your sales order acknowledgment). The Trial Version has a pre-loaded cost multiplier over the wholesale price. A full subscription allows you to set your own multiplier for each individual product, if desired.

  • How can I change the default granite color choices on my Design Tool?

    There are about 25 colors pre-loaded into the TS GOLD library. You may select your own favorite 12 different colors from this library to use at any 1 time on the Design Tool. Changing your favorites is very simply done by going to "Manage Material Selections" on your My Account page.

  • Can I print the color renderings?

    Yes. The rendering prints on your standard office printer and looks great on regular 8.5 x 11 copy paper. You can add or delete your company logo, sizes, prices or purchase order notes on your printed version depending on your needs.

  • Will the design go directly to the plotter and be ready for sandblast?

    No. Your TS GOLD rendering is a conceptual design of what the memorial will look like. The production staff at TS GOLD will make any minor adjustments to sizing/spacing/centering, etc. needed to insure best quality production. You will have the opportunity to make any special requests at the time of order submission, otherwise TS GOLD will proceed with production using the best judgement of their experienced staff.

  • How much does TS GOLD cost?

    Always an important question; a monthly TS GOLD subscription will cost about the same as one quality PhotoShop drawing, or a single turned flower vase. It’s truly one investment that will pay for itself many times over.

  • Is there a long term contract?

    No. If you feel like TS GOLD is not benefiting your business then cancel at any time.